Terms and Conditions

Last updated: November 15, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Country refers to: Vermont, United States

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Fullfill-it.

• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

• Service refers to the Website.

• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.

• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

• Website refers to Fullfill-it, accessible from fullfill-it.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

User Accounts

When You create an account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

Account Registration

To use certain features of the Service, You must register for an account. When registering, You agree to:

• Provide accurate and complete registration information
• Maintain and promptly update Your account information
• Maintain the security of Your password and account
• Notify Us immediately of any unauthorized use of Your account
• Accept responsibility for all activities that occur under Your account

Account Security

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Account Termination

We may terminate or suspend Your account and bar access to the Service immediately, without prior notice or liability, under Our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If You wish to terminate Your account, You may:

• Use the account deletion feature in Your account settings
• Contact Us at admin@fullfill-it.com with "Account Deletion Request" in the subject line

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your account, You may simply discontinue using the Service.

Data Retention After Termination: We may retain certain data associated with Your account for legal and accounting purposes, as described in Our Privacy Policy. Subscription fees already paid are non-refundable upon account termination, except as required by law or as described in Our refund policy.

User Content

Our Service allows You to create, post, store, and share content, including but not limited to:

• Order information and inventory data
• Business information and settings
• Custom notes and annotations
• Integration credentials for third-party platforms (FAIRE, Shopify, Etsy)

Your Rights to User Content

You retain all rights to any content You submit, post or display on or through the Service. By submitting content to Our Service, You grant Us a license to use that content solely for the purpose of providing and improving the Service.

License Grant to Us

By creating, uploading, posting, sending, receiving, storing, or otherwise making available any content on or through the Service, You grant to Us a worldwide, non-exclusive, royalty-free license to use, reproduce, process, adapt, and display such content solely for the purpose of:

• Operating and providing the Service to You
• Improving and developing new features for the Service
• Complying with legal obligations

Important: We will never sell Your business data or use it for any purpose other than providing the Service to You. Your order data, inventory information, and integration credentials remain Your exclusive property.

Your Responsibilities for User Content

You represent and warrant that:

• You own or have the necessary rights to the content You upload
• The content does not violate any third-party rights (copyright, trademark, privacy, etc.)
• The content does not violate any applicable laws or regulations
• The content does not contain viruses, malware, or other harmful code

Prohibited Content

You may not upload, post, or transmit content that:

• Is illegal, harmful, threatening, abusive, harassing, or otherwise objectionable
• Violates any intellectual property rights of others
• Contains software viruses or any other malicious code
• Impersonates any person or entity
• Violates the privacy rights of others

Content Monitoring and Removal

We reserve the right, but not the obligation, to:

• Monitor content uploaded to the Service
• Remove any content that violates these Terms
• Terminate accounts that repeatedly violate these Terms

We do not pre-screen content, but we have the right (though not the obligation) to refuse or remove any content that is available via the Service that violates these Terms or is otherwise objectionable in Our sole discretion.

Data Backup

While We perform regular backups of Our systems, You are responsible for maintaining Your own backups of any content You upload to the Service. We are not responsible for any loss or corruption of Your content.

Subscriptions and Billing

Subscription Plans

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly or annual basis, depending on the type of subscription plan You select when purchasing a Subscription.

We offer the following subscription tiers:

• Starter Plan: For businesses with 0-100 orders/month
• Growth Plan: For businesses with 101-250 orders/month
• Pro Plan: For businesses with 251-500 orders/month
• Custom/Enterprise: For businesses with 500+ orders/month

Pricing details are available on Our website at fullfill-it.com/pricing

Automatic Renewal

At the end of each Billing Cycle, Your Subscription will automatically renew under the exact same conditions unless You cancel it or We cancel it. You may cancel Your Subscription renewal either through Your online account management page or by contacting Our customer support team at admin@fullfill-it.com.

Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Other payment methods as made available

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Service. You agree to promptly update Your account and payment information, including email address, payment method, and payment card expiration date, so that We can complete Your transactions and contact You as needed.

Fee Changes

We, in Our sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

We will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.

Refund Policy

We offer a 14-day money-back guarantee for new subscriptions. If You are not satisfied with the Service, You may request a full refund within 14 days of Your initial subscription purchase.

To request a refund:

1. Email admin@fullfill-it.com with "Refund Request" in the subject line
2. Include Your account email and reason for the refund request
3. We will process the refund within 5-10 business days

Refund Limitations:

• The 14-day money-back guarantee applies only to the first subscription purchase
• Renewal charges are non-refundable unless required by law
• Refunds are issued to the original payment method
• We reserve the right to deny refund requests in cases of suspected fraud or abuse

Failed Payments

If a payment fails (e.g., due to expired card, insufficient funds, etc.):

• We will attempt to notify You via email
• We may attempt to retry the payment
• Your access to the Service may be suspended until payment is received
• Your account may be terminated if payment issues persist beyond 10 days

Free Trial

We may, at Our sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").

You may be required to enter Your billing information in order to sign up for the Free Trial. If You do enter Your billing information when signing up for the Free Trial, You will not be charged until the Free Trial has expired. On the last day of the Free Trial period, unless You cancelled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.

At any time and without notice, We reserve the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Feedback and Suggestions

We welcome and encourage You to provide feedback, comments, suggestions, and ideas for improvements to the Service ("Feedback").

License to Use Feedback

By submitting Feedback to Us, You grant Us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback in any and all media, software, or technology of any kind now existing or developed in the future, without compensation or credit to You.

No Obligation to Use Feedback

You acknowledge and agree that:

• We are not obligated to use, implement, or respond to any Feedback You provide
• We have no obligation to keep Feedback confidential
• We may already be developing similar features or improvements independently
• We may receive similar Feedback from other users
• You will not be entitled to any compensation or credit if We implement Your Feedback

How to Submit Feedback

You may submit Feedback through:

• The in-app feedback form
• Email: admin@fullfill-it.com with "Product Feedback" in the subject line
• Feature request forms on Our website

By submitting Feedback, You represent and warrant that:

• Your Feedback does not contain confidential or proprietary information of You or third parties
• Your Feedback does not violate any third-party rights
• We are not under any obligation of confidentiality with respect to the Feedback

Promotions, Contests, and Sweepstakes

From time to time, We may offer promotions, contests, sweepstakes, or other special offers ("Promotions") through the Service.

Additional Terms

Any Promotions made available through the Service may be governed by rules that are separate from these Terms. If You participate in any Promotions, please review the applicable rules as well as Our Privacy Policy.

If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Eligibility

Unless otherwise stated in the specific Promotion rules:

• You must be at least 18 years of age to participate
• You must be a legal resident of an eligible jurisdiction
• Employees of Fullfill-it and their immediate family members are not eligible
• Void where prohibited by law

Types of Promotions

We may offer the following types of Promotions:

• Referral Programs: Earn credits or discounts by referring new customers
• Discount Codes: Promotional codes for discounts on subscriptions
• Free Tier Upgrades: Limited-time upgrades to higher subscription tiers
• Contests: Competitions where winners receive prizes
• Sweepstakes: Random drawings for prizes

Promotion Rules

For each Promotion, We will publish official rules that include:

• Promotion start and end dates
• Eligibility requirements
• How to enter or participate
• Prize details (if applicable)
• Winner selection process (if applicable)
• Any limitations or restrictions

No Purchase Necessary

For sweepstakes and contests, unless otherwise prohibited by law, no purchase is necessary to enter or win. A purchase will not improve Your chances of winning.

Prize Delivery and Taxes

If You win a Promotion:

• You may be required to provide verification of identity and eligibility
• Prizes will be delivered as specified in the official rules
• You are responsible for any taxes associated with receiving a prize
• Prizes are non-transferable and non-exchangeable unless otherwise stated
• We reserve the right to substitute prizes of equal or greater value

Limitation of Liability

To the maximum extent permitted by law, We are not responsible for:

• Late, lost, damaged, or misdirected entries or prize deliveries
• Technical failures or malfunctions during the Promotion
• Unauthorized access to or alteration of entries
• Injuries, losses, or damages arising from participation or prize acceptance

Modification or Cancellation

We reserve the right to modify, suspend, or cancel any Promotion at any time without prior notice, including in cases of:

• Technical difficulties or security concerns
• Fraud or suspected fraud
• Legal or regulatory requirements
• Force majeure events

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: admin@fullfill-it.com